Common questions
The car was identified wrongly.
Open the spot in your garage and tap the pencil to correct it. The correction is yours and it sticks. Identification is a best guess, and it is wrong more often at the generation and trim level than at the make and model level. That is the honest state of the technology, and why OttoSpot shows you how confident it is.
Where are my photos kept?
Without an account, only on your own phone. With an account, the blurred photo is also backed up to private storage that only your account can read, so your garage survives a new phone. The unblurred original is never stored. To identify a car, the photo is sent once to our identification provider before you blur it, and you are asked about that first. The privacy policy has the detail.
My garage looks empty on a new phone.
Sign in with the same email and give it a few seconds, because the garage downloads in the background. If it stays empty, email us before deleting anything.
How do I sign in?
Settings, then Sign in or create account. You never need an account to use OttoSpot. You only need one if you want your garage on another phone.
Can I get my data out?
Settings, then Export my data. It produces a file with your account email, your streak and every saved spot. If you are signed in, it also includes your profile, follows, reactions, notifications, crews and the names you have blocked.
How do I delete my account?
Settings, then Delete account and data. It permanently removes your account, your saved spots and any stored photos. It is immediate and cannot be undone, and you do not need to ask us.
Can other people see my garage?
Not unless you choose. Your profile is private until you turn on Make my profile public, under Settings, then Public profile. A public profile shows other signed-in spotters your handle, your name and your cards: what each car is, its rarity and the date. It never shows your photos, your notes or where a car was. Turn it off and everything is hidden again at once.
What does the public map show?
Nothing of yours unless you turn on a second switch, Show my catches on the public map, which only works while your profile is public. Each catch appears at least an hour after you save it, placed only to within about a kilometre, with the day but not the time.
Someone's profile, name or crew is abusive.
Use the report control on their profile, the name or the crew, or email hello@ottospot.app. Reports are read by a person, and we remove content and accounts that break the terms. You can also block someone yourself, and it takes effect straight away.
I forgot my password.
Use Forgot password on the sign-in screen. If the email does not arrive within a few minutes, check your spam folder, then email us. Please do not create a second account, or your garage will be split across two.
Contact
We aim to answer within a couple of days, and within 30 days for any formal request about your personal information.